Customer Transparency

Cancellation & Refunds

Last revised: September 2026

We understand that unforeseen life events happen. Our cancellation and refund policy is designed to be clear, equitable, and transparent, reflecting the financial commitments made to private villa owners, guides, and boutique properties on your behalf.

1. Standard Timeline Guidelines

More than 30 Days before Departure:90% refund (less non-refundable vendor/hotel commitments)

Between 15 and 30 Days before Departure:50% refund (less non-refundable vendor commitments)

Fewer than 15 Days before Departure:Non-refundable due to supplier cancellation penalties

2. Non-Refundable Components

Certain custom components—including peak holiday resort tariffs, private boat permits, scuba instructor reservations, and specialized safari entry permits issued in traveller names—are non-refundable once committed as per statutory park and vendor guidelines.

3. Date Modifications & Rescheduling

Where possible, RaO prioritizes flexible rescheduling over cancellation penalties. If you notify us at least 14 days in advance, we will make every effort to transfer your itinerary balance to alternate travel dates within a 6-month window, subject only to vendor seasonal price differences.

4. How to Submit a Cancellation Request

All cancellation and adjustment requests must be communicated in writing from your registered phone or email address to raotourplanners@gmail.com or via your dedicated WhatsApp concierge at +91 93265 40456.